The Norstar Modular Integrated Communications System (ICS) is a key system designed for growing small-to-medium businesses and is expandable up to 272 ports. Advanced integrated applications include voice messaging, unified messaging, digital networking, enhanced call centers and speech recognition. The Modular ICS can grow with your business through the addition of trunk and station modules as you need them.


Key Features:

• High bandwidth to the desktop enables you to use applications like ISDN and CTI without changing your existing wiring.
  
  

• Modular, scalable design lets you choose the system that fits your needs today, while planning for the future.
  
  

• Digital technology creates a platform for current and future PC-based applications.
  
  

• Wide range of call processing and call handling features designed to drive productivity and profitability into your business.
  
  

• Reliability with one of the highest mean time between failures in the industry over 100 years.

An integral component of the comprehensive Norstar solutions portfolio, the Norstar Modular ICS enables you to deliver advanced integrated applications support. Designed to be both flexible and scalable, there is ample room to expand the software and hardware capacity - as your business grows, simply add modules in building-block fashion to grow the system. The value you get from your Norstar Modular ICS will be apparent immediately. With each communication,you and your employees will get more work done, helping your business do more business. Norstar Modular ICS offers the following key benefits:

• Supports all Business Series Terminals and Norstar Companion wireless telephones.
  
  

• Advanced integrated applications support voice messaging, unified messaging, digital networking, enhanced call centers and speech recognition.
  
  

• Support of up to 272 ports in various configurations.
  
  

• Software and system expansion modules that let you grow as your business needs change.

Advanced integrated applications, available on the applications module, give you the flexibility to add powerful advanced integrated applications as your business needs arise, and to gain a competitive edge by increasing work productivity and customer responsiveness. You can scale your Norstar Modular ICS with powerful Norstar applications such as:

• Advanced Voice Mail - Supporting features such as automated attendant, call directory, call routing, integrated voice response, and caller message classification prompts.
  
  

• Call Center Applications - Supporting applications such as Cinphony, Prelude, Minuet Automatic Call Distribution, and fully-integrated Flash Automatic Call Distribution.
  
  

• Integrated Mobility - Supporting Companion Wireless - for mobile employees who make or receive calls throughout the work place.
  
  

• Desktop Messaging - Allows you to manage email, voice messages, and fax messages from your PC.
  
  

• Desktop Computer Telephony Integration - Supporting features such as screen pops, calling line ID, call routing and automatic number identification for quicker customer service response.
  
  

• Digital Networking - Supporting Voice Profile for Internet Mail (VPIM), digital networking lets you send voice mail messages and fax messages as data over your existing data network rather than the telephone network - reducing long-distance charges.
  
  

• Private Networking - Norstar Private Networking brings the advantages of shared applications to the small and medium-sized business office seamlessly and cost effectively, by allowing branch and remote offices to access applications from the server at the main office without having to purchase external systems.