Key Features
Main Answering Screen
This screen is where most call activity takes place. Nearly all of the Millennium Navigator functions can be used by either clicking the appropriate button on the screen, pressing a feature button on the custom keyboard, or using a shortcut key stroke from the keyboard.
Display Panel
The display panel provides information regarding new incoming calls, recalls, and calls placed on hold at the Navigator. There are a total of nine loop keys where each line displays the status of the call; a timer that tracks ring time, hold time and talk time; the calling name, calling number and DNIS information (if available). The attendant can press each loop key individually either on the screen or the keyboard, or use the Answer/Next button, which answers the next call in the main queue.
BEMs
All four of the Button Expansion Modules can be viewed on the Millennium Navigator display. The BEMs provide status of each station on the system. If the station is idle, the button remains white. When the station is in use, the button turns yellow. If the station has been placed in Do-Not-Disturb, the button turns red. And if the operator is talking to a station user, the button is green.
Answer Phrase Field
Different calls may require different greetings. This is especially true in multi-tenant
applications where nearly every call requires a different greeting. The Millennium
Navigator can prompt the attendant with the appropriate information received for that
call.
Locator Field
The ability to locate office personnel or know their current status is essential to a console operator. The Locator feature allows system users to be checked in or out of the office, and display other information regarding their whereabouts. The Locate Status code is displayed in the Directory in the "L" column, where it provides a quick reference to the status of the users as the directory is accessed or as the attendant scrolls through directory records. A special box is provided for the display of current Locator information under the User Notes field on the main answering.
User Database Notes
Millennium Navigator maintains a free-form database on each system user. Notes can remind the attendant of items particular to each user. Typical notes may be: "Screen all of Mr. Brown’s calls" or "Mr. Bennett’s hours are from 10 a.m. to 7 p.m. - before 10 a.m., send all calls to voice mail." Database notes may also be used to record cellular, pager, or other telephone numbers related to each system user. The "Dial From Notes" feature allows easy dialing or transferring of calls to such telephone numbers.
Directory
The directory provides the attendant a listing of all station users registered in the station Database. The directory is used as a reference and can be used for both placing and transferring calls to any station user listed. The directory contains seven columns of information: Extended Extension, First Name, Last Name, Department, Company, Locate Status Code (L), and quantity of Messages (M). The blank line just above the directory is the directory entry line. This entry line can operate by entering single or multiple characters to find the name, extension, company or department of the desired party.
Scratch Pad
The scratch pad function is provided for the console operator to type short notes or messages that do not need to be saved. Uses for the scratch pad include typing the name or company of the calling party when calls require screening, short messages that will be placed in voice mail at the next convenient moment, telephone numbers, a schedule of meetings for that day, etc.
Messaging
The Message feature provides an easy method of taking messages for dialed parties. Messages can be as simple as "Mr. Stephenson called, please call back," or more complex as "Mr. Stephenson called to make sure the meeting is still on for Friday. He asked that you make 10 copies of last year’s financial reports for the meeting." The Main Answering Screen offers a "Take Message" button and a "Retrieve Message" button, which is color coded to indicate whether the current party associated with that button has pending messages. The Navigator can be configured to automatically illuminate a user’s message lamp if there are pending messages in the database for that user. When all messages for the user have been deleted from the database, the user’s message lamp is extinguished.
Rates
The Rates feature is used in shared tenant applications where tenants are charged for attendant operator services. Various Rate Plans may be designed in the rates database to establish service quantities that are included in a base services plan, the price of that service, and a price for each additional service provided above the base number. The Millennium Navigator will track a user’s charges and provide a billing report for each user at the end of the reporting period. Chargeable service items include: Calls Answered, Messages Taken, Patches (Trunk to Trunk Connections), Pages, If Then’s, and Locates.
Speed Keys
The Speed Keys feature provides 24 storage locations for frequently typed text in order to save the attendant from the chore of manually typing the same thing over and over again. These keys are most useful when taking messages or updating Locates information. Each of the 24 locations are coded with a letter of the alphabet and may be recalled to any text field in the system by holding down the Ctrl button and then pressing the letter of the speed key you wish to insert in the text.
Speed Dial
This menu allows the attendant to program 24 most frequently dialed telephone numbers into storage locations for quick recall and dialing. The Speed Dial database appears in a window on the main answering screen allowing you to scroll through the list to select a number to dial.
Emergency Procedures
This feature is used in high security or high liability applications where the attendant console operator needs to get immediate information for dealing with emergencies or is required to follow a specific set of instructions. Medical/Healthcare facilities, manufacturing plants, security firms, government entities, and public facilities such as airports, convention centers, hotels, etc. could all benefit from this feature.
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